Primos Trail Camera FAQs and Concerns
Find answers to frequently asked questions and concerns below. For additional questions, please give our customer service team a call at 800-523-2395, option 3. You can also send an email to service@primos.com.


General –

Does my Trail Camera come with a warranty?
– All Primos Trail Cameras come with a one year limited warranty from the date of purchase. You must register your camera, or keep a copy of the proof of purchase to receive warranty protection. To register your camera, follow this link https://www.primos.com/support/registration/. For more information on the terms of this warranty, or if you need to make a claim, please contact our Customer Service team https://www.primos.com/support/.

Where I can I locate the serial number on my camera?
– Your serial number will be on the inside of the camera, on a white sticker. You may need to look at the bottom of the door or inside the battery compartment, depending on the model you have.

Where can I get a copy of the owner’s manual for my camera?
You can view or download your owner’s manual here

What batteries should I use with my Primos Camera?
– For optimal battery life, we do recommend using alkaline or lithium batteries. You can use rechargeable batteries as well, but your battery life will be shortened. For optimum battery life and performance in all weather conditions we recommend using Energizer Ultimate Lithium batteries.  Alkaline and rechargeable batteries will work but you will see less battery life, especially in Hot or Cold temperatures.

Can I plug my camera into the wall using an AC adaptor?
– We do not recommend using an AC adaptor to power your camera. This could cause product failure or damage.

Is my Primos Game Camera waterproof?
– Primos Game Cameras are not waterproof, but they are weather resistant and should operate fine in normal rainy conditions, as long as they are set up properly

What size and class SD card do I need to use?
– All currently produced Primos cameras will accept standard SD cards that are 32GB or less. Some older models may only accept a maximum size of 8GB or 16GB. You can verify what size your specific model will accept by checking the owner’s manual. Your manual will also give you an estimation of how many photos/videos each size card will hold. For all Primos PROOF cameras, we recommend using Class 6 or higher.  If you are using the camera primarily for Video or HD Video we recommend using a Class 10 SD card.

Do I need to use a specific brand of SD card?
– Most common brands of SD cards will work with Primos cameras, but we do recommend that you use SanDisk SD cards. These cards are pre-formatted and will work with your camera right out of the package. With other brands, you may occasionally need to do a full reformat on the card before using it in your camera. More information on reformatting your SD Card

Can I use a MicroSD card with my Primos Camera?
– We do not recommend using microSD cards with Primos cameras, as you may run into compatibility issues.

Do I need to replace my SD card at some point?
– You should replace your SD card every few years, as they have a maximum number of read/write cycles and will degrade over time. You should also replace your card you notice damage to the electrical contacts.

Will my camera continue to record after the SD card is full?
No. Primos cameras do not have internal storage; once your SD card is full, the camera will no longer be able to record photos or video.

How do I know if I need a firmware update?
– You will need to check the model number of your camera, and the current firmware version to see if an update is available or necessary. Learn More about Camera Firmware Information

 


Set-up and viewing questions –

How can I view the photos/videos from my camera?
– All photo and video files will save to your SD card. You can view these files through a computer, or with a compatible SD card reader.

Can I view my photos or videos from my Primos Camera on my digital camera?
– We do not recommend viewing images or videos from your Primos camera on any digital camera. You may have compatibility issues, preventing you from being able to view the files or changing the format of the SD card.

How do I delete photos or videos from my SD card once I have viewed them?
– On most Primos cameras, you can delete media from the SD card through your Primos camera, or you can always delete media through your computer. For most Primos Cameras, you will hold the up and down arrows at the same time to clear the card (owner’s manual will list specific instructions for your model). Through the computer, you will want to do a Full Reformat.

I have a DPS or a Turkey Tracker. How do I download the software required to view my files?
– You can find the download information and instructions for our At A Glance software here https://www.primos.com/knowledge-base/

What is Time Lapse Mode?

– Time Lapse mode captures images automatically (with a chosen delay time between photos) throughout the day, and saves this footage into a video file. This is popular for scouting further distances, or big open areas (food plots, fields, etc.) where you would like to capture footage whether there is motion or not. This mode will only take photos during daylight hours.

What is Time Lapse + Photo Mode?
– Time Lapse + Photo is the same as Time Lapse mode (see prior question), but it will also capture photos during day or night when motion is detected. This mode gives you the option of long range surveillance, while also allowing you to see what is walking directly in front of the camera day or night. However, with the camera constantly taking pictures, the battery life will be limited.

What is the difference between a Primos Blackout Camera and standard models with Infrared LEDs?
– A blackout camera is a no-glow camera, which means that once the unit is set up you will see no visible light when the camera detects motion or takes a photo. Newer Primos cameras that are not Blackouts use low-glow IR LEDs, which do not “flash,” but will create a visible glow when taking photos or videos at night.

How do I set the time and date on my camera?
– If you have a Bulletproof, Bulletproof 2, or Easy Cam, please below for specific instructions on adding the time and date to your camera

MAC:Bulletproof Time and Date MAC

Windows: Bulletproof Time and Date Windows

If you have a Proof Cam or Truth Cam, your user manual will list the instructions for setting the time and date on your camera –  https://www.primos.com/knowledge-base/

Are there any instructions on how I should mount my camera?
– We generally recommend that you mount the camera about 3ft from the ground, but this will depend on the type of game and ground terrain. You should avoid setting up the camera in direct sunlight, or facing directly east or west; these factors can contribute to exposure issues and false triggers. You will also want to make sure the camera is set up approximately 15-20 feet away from the target area for the best photo quality.

Can I set up my Primos Camera to take photos through a window, or through a glass door?
We do not recommend setting up your camera to take photos through glass. Glass can affect the motion sensor, and can reflect the LEDs causing overexposed or “whiteout” photos.

Can I use my camera indoors, or on a covered porch?
– Primos Game Cameras are designed for outdoor use. It is okay to test the camera indoors or in a covered area, but please note that lighting and reflection will not be optimal for correct photo exposure or video recording – you may end up with poor quality photos or videos due to this.

 

Troubleshooting –

My Primos camera will not turn on.
– First things first, you need to replace your batteries. Make sure that you have good batteries in the camera, and that you have the correct SD card installed. If you continue to have trouble after checking those things, please contact our customer service team at 800-523-2395.

My camera turns on, but does not take photos.
– If your battery life is too low, it could stop the camera from taking photos. If the camera is not taking photos once your batteries have been replaced, you will need to make sure your SD card is fully formatted and that the card is unlocked. SD Reformat

How do I format my SD Card?
– On most Primos Cameras (excluding Bulletproof and Easy Cam Models) you can delete photos through the camera by pushing the up and down arrows at the same time while the camera is turned on (Truth Cams) or in Setup mode (Proof Cams). If the card has been used in other devices, or if you are having issues with recording photos, we do recommend doing a full reformat. SD Reformat

Why does my camera take photos with nothing visible in the frame?
If there are limited, random photos with no game present, the following scenarios are most likely:

  • An animal ran through the picture extremely fast
  • A smaller animal/bird is around the camera/sensor but not in the field of view
  • The sunlight or heat in combination with moving elements (trees, brush, shadows) is causing a false trigger

The first two scenarios are hard to prevent, but you can keep tree limbs, tall grass, and obstructions away from the camera. To avoid potential false triggers, try not to setup the camera directly in the sunlight.

My camera is taking overexposed or “white-out” photos.
If an object is too close to the camera, the LED light may reflect back causing over exposure. This is common and is not considered a quality issue. To obtain optimum image quality, you will want to set up the camera where it is at least 15 feet away from where you expect the game to be.
The other time you may seem overexposed or even darker than normal photos would be during transition periods (dawn & dusk). The camera changes settings to optimize your photo, which means that while you are transitioning from dark to light or vice versa, you may see a limited number of photos that are lighter or darker than normal. Be sure to avoid setting up the camera in a direction that will cause sunlight to shine directly into the camera lens (facing East or West).

My camera just started recording dark or black videos & photos at night. What do I do?
– If it appears that your LEDs will not turn on at night, you will first need to change the batteries; low battery life will prevent the LEDs from operating properly. If you continue to have trouble after changing the batteries, please contact customer service for additional assistance.

My camera no longer takes any photos or videos at night.
– If there is motion in front of the camera at night, but you are not seeing any photos or videos record, you will first need to change the batteries; low battery life can prevent the LEDs from operating properly. You will also need to make sure that you are using a Class 6 SD card or higher. Lower class SD cards will not write the files quick enough to record, resulting in little to no night photos and/or videos.

My battery life is much shorter than it should be. What could cause this?
– All Primos cameras have an anticipated battery life, which will be listed in your manual. This anticipated battery life is calculated using Lithium batteries during optimal conditions – your battery life can be affected by the temperature, the type of batteries you are using, and the number of images/videos taken per day. If your camera’s battery life is drastically shorter than what is advertised, however, you may need to fully reformat your SD card. SD Reformat

My camera is locking up with PIC displayed on the screen.
– When you see PIC on your LCD screen, it means that your camera is recording a photo or video to the SD card. If this is staying on the screen and you cannot turn off the unit, your camera has “locked up.” You will need to remove a battery to turn the camera off, and then you will need to reformat your card using these instructions before re-inserting the card into the camera. SD Reformat

My Ultra cam is not saving the time and date.
– Primos Truth Cam Ultra cameras have an internal battery which saves the time and date. If your camera is resetting the time and date, you will need to contact customer service for assistance.

Why does my camera show LOC on the display?
– LOC stands for “lock,” and is letting you know that your SD card is locked. You will need to move the notch on the side of the card to the “unlocked” position.

I turn on my camera but all I see on the screen is -50- or ADD50. What does that mean?
– This message is letting you know that you need to insert your SD card into to the camera.  With the way the LCD screen is designed, you will sometimes see numbers displayed in the place of letters (such as 5 in the place of S)