We currently ship everywhere in the U.S., including Alaska and Hawaii. We currently do not ship internationally for orders placed online. Our goal is to bring Primos products to more locations around the world.
Outside the U.S.? Send us an email at firstname.lastname@example.org or message us on Facebook to let us know what country you'd like us to ship to in the future.
We offer free shipping on all orders over $40 and low, flat rate shipping costs of $7 for orders under $40. Live in Hawaii or Alaska? We have you covered with flat rate shipping costs and two-day shipping rates.
We also offer optional 2-day air and overnight shipping choices at an additional charge. Prices for these options vary by location, but live quotes are provided to you during checkout of your order. NOTE: The costs of optional, expedited shipping options are non-refundable if you choose return your order.
Here’s our shipping routine:
1. You place an order online at primos.com, then our Customer Service team processes your order and sends to our warehouse to prepare for shipping.
2. If you order is placed before 9:30 AM (C.S.T.), it will ship out that same day. Orders placed after 9:30 AM (C.S.T.) will be shipped out the following business day.
NOTE: Our warehouse team works hard and takes a few much needed and well-deserved days off: Weekends and federal holidays. Orders placed on these days will go out at 9:30 AM the following business day. 3. A shipping notification will be sent the email address you provided at checkout. Expect this email to be in your inbox as soon as your order is on its way from our warehouse. Tracking information will be included so you can follow your package all the way to your home.
4. Primos.com orders ship from either our warehouse in the heart of America – Olathe, KS. Our central location provides you with the advantage of getting your order fast.
FREE Ground Shipping: You can expect your order to arrive within 2-5 business days, depending on your location.
Yes, we offer expedited shipping options including 2-day air and overnight shipping for an additional charge at checkout.
If you order is placed before 10:00 AM (C.S.T.), it will ship out that same day. Orders placed after 10:00 AM (C.S.T.) will be shipped out the following business day.
Transit time may vary, but 2-day air means your package will arrive in two business days after it leaves our warehouse. Overnight shipping means that you can typically expect your delivery by the end of the next business day once your order leaves our warehouse.
We cannot cancel orders once the order has begun the shipping process. To check on the status of your order, please call 800-423-3537 – Option 6, to reach an Ecommerce Representative.
Sorry, we do not ship to P.O. box addresses or APO addresses.
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Available via phone Monday – Friday from 8:00 AM to 4:30 PM (C.S.T.) except on U.S. federal holidays.
Don’t have time to now? Send us an email.