Select from one of the following common questions:
Shopping Online
Primos Hunting Calls charges full retail price when ordering from primos.com this is done so that we do not compete with our dealers. Before shopping online, we encourage you to check with your local Primos dealer to see if they have the product that you want to purchase. Dealers and other companies that purchase larger quantities from us are able to offer greater discounts to you.
Primos.com is broken down into categories so that you can find the products that you are searching for. On the homepage move your mouse cursor over the ‘products’ link to see our product categories. The categories are broken down into Game Calls, Gear, Apparel, Stuff, and Video.
If you are looking for calls click on the ‘Game Calls’ category.
If you are looking for Primos Brand Gear, click on the ‘Gear’ category.
If you are looking for casual apparel or casual headwear, click on the ‘Casual Wear’ category.
If you are looking for decals, cups, keychain or other products, click the ‘Stuff’ category.
If you are looking for the TRUTH® or Mastering the Art® videos, click on the ‘Video’ category.
Also, there is a category called licensed products. You cannot purchase products from primos.com under the ‘licensed products’ category. These products are manufactured by other companies and endorsed by Team Primos®.
If you wish to search for a specific product, you can do so on the home page. For further information regarding the search feature, see ‘Searching for Products.’
If you find a product that you think a friend would like to view, click on the ‘E-mail this product to a Friend’ link on a specific product page. In order to complete the process, you will need to include your e-mail address, your friend’s e-mail address, and a short message. Once you click on the send button the product will be e-mailed to your friend along with a product image.
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Shopping Cart
At any point while you are shopping, you can view the products that you have placed within your cart. You can remove products or update the quantity while viewing your cart. Click the ‘Checkout Now’ button to begin the checkout process.
Occasionally, primos.com might have promotional offers in which coupons are sent out in order to receive discounts for products at primos.com. If you have a primos.com coupon, enter the coupon number into the coupon or gift card field.
Your Shopping Cart contains the following options:
- Quantity – Change this number to increase or decrease the quantity you wish to purchase. Once you have made this change you should click ‘Update Cart’. If you wish to make other changes to your cart make the other changes before clicking the ‘Update Cart.’
- Delete – If you no longer wish to purchase the products in your cart, click the delete button. Once you have made this change you should click ‘Update Cart’. If you wish to make other changes to your cart make the other changes before clicking the ‘Update Cart.’
- Continue Shopping – After viewing your cart, if you wish to continue shopping click the ‘Continue Shopping’ button
- Order Notes – You can let us know something about your order in the order notes section.
- Checkout Now – If you are ready to begin the checkout process click the ‘Checkout Now’ button. For specific information regarding checking out, click the link for the Ordering section.
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Product Availability
Occasionally, products will go out-of-stock. When this happens, the ‘Add to Cart’ and ‘Add to Wish List’ buttons will not be available when viewing the product.
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Wish List
If you are a registered customer, you can add products to your wish list. The products that you add to your wish list can be moved to your shopping cart when you are ready to purchase them. After you have logged out, the products you have placed in your wish list will remain in your wish list. This way, if you wish to purchase these items in the future, they will be saved in your wish list until you delete them out or move them to your shopping cart. Using the wish list is not a necessity in the ordering process; rather, it is a feature you can use for your convenience.
The options under your wish list are:
- Quantity – You can increase or decrease the quantity you wish to purchase. Once you have made this change you should click ‘Update Wish List’. If you wish to make other changes to your cart, make the other changes before clicking the ‘Update Wish List.’
- Delete – You can delete products from your wish list by clicking the ‘delete’ button.
- Moving to Shopping Cart – If you are ready to purchase a product you have saved in your wish list, you can click the ‘Move to Shopping’ Cart button.
- Update Wish List – If you have made changes to your wish list you should click the “Update Wish List” button.
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Searching Products
The search feature on the homepage can only search for Primos products. If you know the name of a specific product you are searching for, enter in the name the search field and hit Enter on your keyboard. If no results are found, it does not mean that product does not exist it might be that you need to modify what you typed in. The search feature can find products by model number. Also you can use generic words like gloves or masks. However, using generic words might return many results.
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Privacy Policy
We are part of "Primos, Inc. Brands" which includes Primos Hunting Calls, Primos Productions, Primos Brand Gear and Primos Brand Apparel. Primos, Inc. Brands are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web sites, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States.
As a part of our commitment to your privacy, Primos, Inc. Brands support and adhere to the following: (1) honor customers' requests not to share their information with other marketers; (2) honor customers' requests not to receive mail, telephone or other solicitations from Primos, Inc. Brands.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, register your product, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. However if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our web site.
Using Information About You
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Primos, Inc. Brands. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share and cross-reference information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online, in our retail outlets or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Primos, Inc. Brands or to others. We may also disclose your personally identifiable information when we believe the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our Select Partners, please let us know by calling us at 1.800.523.2395 or by sending us an email. Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way.
Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
Protecting Children
Primos, Inc. Brands take special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental controls or other web filtering technology to supervise children's access to the web.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
We may contract with third parties who may use cookies and collect information on our behalf.
Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account or close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in April 2003.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may write to us at Primos, Inc., Attn: Marketing Dept, 604 First St, Flora, MS 39071.
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