Select from one of the following common questions:
Questions Concerning Calls And Gear
If you are experiencing a problem or have a question regarding a Primos call, Primos Brand Gear, or warranty information please contact our Customer Service Department at service@primos.com. Within this e-mail please provide your name, phone number, product name, and a description of the problem. Our Customer Service department will contact you either by phone or e-mail in order to help you with your problem. For problems regarding the size of Primos apparel, please contact Order Entry at WebOrders@primos.com.
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Replacement Parts
If you need a replacement part for a Primos product contact Customer Service at service@primos.com.
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Damaged Goods
If you received damaged goods, contact our Order Entry Department at WebOrders@primos.com. Within this e-mail please provide your name, phone number, city, state, order number, and any relevant information concerning the damaged goods you received.
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DVD's
Although highly unlikely, if you have a question or concern about a possible defective DVD contact Order Entry at WebOrders@primos.com. Within this e-mail please provide your name, phone number, city, state, DVD name, DVD player brand name, and any relevant information concerning the DVD.
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Return Policy And Exchange
If you would like to return a piece of Primos Brand Apparel, BowHunter’s Vest, or Gobbler Vest because of incorrect sizing, please contact our Order Entry Department at WebOrders@primos.com. Within this e-mail please provide your name, phone number, city, state, product name/description and any relevant information concerning the problem with the product you purchased. If you would like to exchange this product you will be asked to pay the shipping fee to re-ship the product to you. Also, you will be asked to ship the product back to us at your own expense.
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